1. Overview
This Refund Policy applies to purchases made directly through ApeXhit LLC — including printed business card orders linked to the ApeXhit Digital Business Card (DBC) app, custom software development / digital agency engagements, and any ApeXhit-branded app subscription billed by us directly. Refunds for a purchase made inside a specific ApeXhit application's own in-app store (where that application operates independent billing) are governed first by that application's own posted refund terms; where none are posted, this policy applies as a fallback.
2. Physical business card printing orders
- Proof approval: before printing, we provide a digital proof of your card design. Once you approve the proof, the order enters production and design-related changes are no longer possible.
- Cancellations: orders may be cancelled for a full refund only before proof approval or before production has started, whichever is earlier.
- Defects & printing errors: if your printed cards arrive damaged, defective, or materially different from the approved proof (e.g., wrong quantity, misprint caused by us), contact us within 14 days of delivery with photos of the issue for a free reprint or full refund, at your choice.
- Buyer's-side errors: we are not able to offer a refund or free reprint where the defect stems from an error in the artwork or details you approved in the proof; a discounted reprint may be offered as a courtesy.
- Shipping: shipping fees are non-refundable once an order has shipped, except where the order itself qualifies for a refund under the defects clause above.
3. Software subscriptions billed by ApeXhit
- You may cancel a recurring subscription at any time; cancellation stops future billing but does not retroactively refund the current billing period unless a defect applies (see below).
- New-subscriber window: if you are unsatisfied with a newly-started paid subscription, you may request a full refund within 7 days of your first payment by contacting us — no detailed justification required.
- Renewal charges: refunds for automatic renewal charges are only available if requested within 7 days of the renewal date, and only where you did not materially use the paid features during that renewal period.
- Service defects: if a paid feature is materially non-functional due to an error on our part and we are unable to fix it within a reasonable time, you are entitled to a pro-rated refund for the affected period.
- Non-refundable circumstances: refunds are not available for accounts suspended or terminated for violation of the relevant application's Terms of Service, or for partial-month usage outside the windows above.
4. Custom development & digital agency engagements
Custom development, consulting, and digital agency projects are quoted and scoped individually; refund terms (including any deposit, milestone, or kill-fee terms) are set out in the applicable project agreement or invoice and take precedence over this general policy for that engagement. Absent a specific written agreement, deposits already used to fund work performed are non-refundable, and any unused portion of a deposit for work not yet started is refundable on request.
5. How to request a refund
To request a refund, contact us at apexhit00@gmail.com with your order reference (or the email/account used for the purchase), the product or service involved, and the reason for your request. We aim to acknowledge refund requests within 2 business days.
6. Processing time
Approved refunds are issued to your original payment method through our payment processor and typically post within 5–10 business days, depending on your bank or card issuer.
7. Fraud & abuse
We reserve the right to decline a refund request, or to decline future service, where we reasonably believe a request is fraudulent, abusive, or made in bad faith (for example, repeated refund requests after extended feature use).
8. Changes to this policy
We may update this Refund Policy from time to time; the effective date at the top of our Legal Center reflects the latest revision.